Who is behind the website

F&B Performance operates this website. Privacy questions and requests can be sent to support@fnbperformance.com. If a paid engagement begins, the legal counterparty and engagement-specific privacy or confidentiality terms are identified in the written engagement documentation.

Information we may collect

Contact, enquiry and diagnostic forms may collect your name, company, work email, phone number, location, approximate business size, service interest, diagnostic inputs and the business context you choose to provide. We may also receive ordinary technical information needed to operate and secure the website, such as browser, device, IP, request and error information.

How we use information

We use submitted information to respond to enquiries, understand and scope requested services, arrange follow-up, maintain appropriate business records, protect the website from misuse, troubleshoot delivery and improve the service. We do not ask you to submit bank passwords, payment authorisation codes or other credentials through public forms.

Analytics and cookies

Where analytics or similar production tools are enabled, they may process technical information about website use so we can understand traffic and improve the site. The production configuration and this notice should be reviewed together whenever those tools materially change. Browser or device controls may allow you to restrict non-essential storage where applicable.

Service providers and specialist support

Information may be processed by providers used to host, secure, communicate through, analyse or operate the website, subject to the access needed for their role. If you ask us to coordinate an independent specialist, we should share only information reasonably necessary for that step.

International processing

Some hosting, communications, analytics or business systems may process information outside the country where you are located. Where this occurs, we aim to use providers and arrangements appropriate to the information and the applicable requirements.

Retention

Enquiry information should be kept only for as long as reasonably needed for the enquiry, any resulting engagement, security, record-keeping and applicable legal obligations. Retention may therefore differ depending on whether an enquiry becomes a client engagement.

Security

We use reasonable organisational and technical controls intended to limit unauthorised access, alteration or disclosure. No website or transmission method can be guaranteed completely secure, so confidential working files should be transferred only through an agreed controlled channel.

Your choices and requests

Depending on the circumstances and applicable law, you may be able to ask about personal information you submitted, request correction of inaccurate information, object to or restrict certain processing, or request deletion where appropriate. Send privacy requests to support@fnbperformance.com. We may need enough information to verify and respond to the request.

Children

This is a business-to-business website and is not designed to collect information from children.

Changes to this notice

We may update this notice when the production hosting, CRM, analytics, communications or other material data-processing setup changes. The version published on this page is the current website notice.